fb88 bd Privacy Policy

2.1 Information You Provide Directly

When registering an account and using our services, you provide the following information:

• Full name, date of birth and national ID number (for identity verification)
• Mobile number and email address
• Residential address
• Payment information — such as your bKash, Nagad, Rocket or Upay number, or bank account details
• Messages and information provided when contacting customer support

2.2 Information Collected Automatically

When you use the fb88 bd platform, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Time of access and session duration
• Pages visited and links clicked
• Information from cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, betting and gaming activity

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect information from trusted third parties such as payment processors and identity verification services. This information is used solely for security and legal compliance purposes.

3.1 Account Management and Service Delivery

Your information is essential for completing your registration, enabling login access, granting access to betting and casino services, and processing transactions. It is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.

3.2 Identity Verification and Security

We conduct identity verification (KYC) to ensure account security and the safety of financial transactions. This helps prevent fraud, money laundering and access by minors. All data transmissions are kept encrypted using SSL technology.

3.3 Customer Support

When you contact the fb88 bd support team via live chat or email, your account information and communication history are used to resolve your issue promptly.

3.4 Service Improvement and Analysis

We analyse platform usage patterns to improve the user experience. This analysis is based entirely on anonymised data and is not used to identify any individual.

3.5 Responsible Gaming

Under our Responsible Gaming programme, we monitor account activity. If a concerning change in a user's gaming behaviour is observed, we may take precautionary measures and provide the necessary support.

4.1 Service Provider Partners

Information may be shared with trusted partner organisations for payment processing, identity verification and technical services. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

We may be required to disclose information in accordance with applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such situations, we disclose only the information that is legally required.

4.3 Fraud Prevention

Relevant information may be shared with the relevant authorities or other gaming operators to prevent money laundering, fraud or other unlawful activity. This is necessary to protect the interests of all users.

5.1 Essential Cookies

These cookies are necessary for the platform to function properly. They play an essential role in maintaining login sessions, security verification and payment processing. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences — such as language selection and display settings — so you do not need to change your settings again each time you log in.

5.3 Analytics Cookies

We use analytics cookies to understand which parts of the platform are used most. The data collected is kept entirely anonymised and in aggregated form.

6.1 Retention Period

We retain all relevant information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes and maintain financial records.

6.2 Technical Safeguards

We operate the following security measures:

• SSL/TLS encryption — for all data transmissions
• End-to-end encryption — for sensitive financial data
• Two-factor authentication (OTP) — for login and transaction verification
• Regular security audits and penetration testing
• Least-privilege access policy — only authorised staff can view personal information

6.3 Response to a Data Breach

Should a data security breach occur, we will take prompt action and notify affected users in a timely manner. The relevant authorities will also be informed depending on the nature and extent of the incident.

7.1 Right to Access and Correct Information

You can view the information stored in your account at any time and request corrections where necessary. Contact our support team to correct any inaccurate or outdated information.

7.2 Right to Request Deletion

You may request the deletion of your personal information. However, due to legal obligations, ongoing disputes or security reasons, some information may not be possible to delete before a specified period. We will evaluate each request as promptly as possible.

7.3 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Contact our support team at any time to opt out of marketing communications.

7.4 Data Portability

Where applicable, you may request your information in a structured, commonly usable format. Contact our support team to exercise this right.